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小摩摩

杭州云策
智能机器人助理
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服务商
杭州云策网络技术有限公司
客服名称
付灵丽
服务专线
18580581231

小摩摩

杭州云策

智能机器人助理

小摩摩(MoMo)是杭州云策基于Azure AI技术研发的智能机器人客服,颠覆了传统客服系统使用电话客服、网页在线客服的服务模式,基于Azure Bot开发的智能机器人客服具备多语言自动识别、语音识别、语义理解等技术,可实现7*24在线咨询、自动分发请求等功能,同时提供反馈收集整理和数据分析展示功能。可嵌入微信公众号、企业微信、企业APP等应用,比手机App客服和实体机器人客服更便捷。

特点:

  1. 支持多语言统一管理,目前可自动识别中英文;

  2. 整合机器人智能问答和在线分流,实现高效答疑和人工客服分流管理;

  3. 提供7*24h实时答疑指导,减轻人工客服负担,提高客户服务效率;

  4. 根据客户实际情况确定答案信息和数据库更新频率;

  5. 获取内容更方便、更精准;

  6. 针对用户询问情况进行标准化回答和统计分析;

  7. 数据更新速度快,学习成本低,降低培训时间和培训成本;

  8. 支持提供用户评价及评价分析。

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