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王牌客服

新联协同
AI与人工融合的托管型呼叫中心产品
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服务商
新联协同通信技术(北京)有限公司
客服名称
朱彩霞
服务专线
17601021719
服务邮箱
zhucx@neunit.com

王牌客服

新联协同

AI与人工融合的托管型呼叫中心产品

是以语音识别、自然语言处理语音交互等多种人工智能技术为基础,利用语音识别(ASR)、智能交互系统与IVR平台相结合,以人机协同的方式用户进行实时语音交互沟通的在线云服务平台
利用智能技术将传统呼叫中心打造成智能化客服系统,系统上传客户常见问答,摒弃传统坐席使用的纸质文本提示,结合自然语言处理技术同时读取客户与坐席双端意图,有效节省坐席更换与培训成本


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