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Smart Quality Control

中软国际
Analyze your service quality and greatly boost it automatically !
服务商
服务专线
15771772942

Smart Quality Control

中软国际

Analyze your service quality and greatly boost it automatically !

As a new generation of AI solution focusing on customer service, Smart Quality Control helps company clients to improve service quality and efficiency by automatically analyzing the recorded service audio, offering emotion analysis of both customer and staff, and scoring customer service by rule hitting statistics in order to increase customer loyalty, competitive advantage as well as sales revenue.


Through this product we are happy to provide you features as followed:

Automatic Inspector:

  1. Automatic transfer from speech to text
  2. Automatic rule hitting statistics of text

Elaborate Analysis:

  1. Rule hit/missed detection
  2. Silence detection
  3. Range detection
  4. Role detection
Flexible Customization
  1. Customized fallible words
  2. Flexible rule & score item creation

Talking Data:

  1. Customized charts to show key indicators